Changing office cleaning company can feel as if it is going to be a hassle. Calabash’s formula can make the switch as easy and seamless as possible.
How can we help?
What’s the first step to using Calabash? Contact us. Each space is unique so we would like to visit your premises in order to fully understand your requirements.
Once we have completed this initial inspection, we will recommend the best solution at the most cost effective price.
We take the hassle away from all TUPE regulation situations (The Transfer of Undertakings/Protection of Employment) by contacting directly the previous cleaning company to gather all the relevant information.
However, under these regulations we often have to take on unsatisfactory cleaning staff when we start a new cleaning contract. With good training, constant encouragement and motivational supervision we have regularly turned these cleaners into valuable and responsible cleaning staff.
In other cases, the cleaners who are unwilling to step up their standards, may leave.
Before we start
In the lead up to taking over a new cleaning contract we get to know the premises, the particular cleaning issues that are important and if possible, the existing cleaning staff.
We ensure we understand the access, keys and security issues, plus any other details to ensure a smooth handover.
Our staff will undergo a internal training programme, inc. COSHH training, cleaning methods, use of chemicals and equipment and will receive on-going traiing from managers / supervisors throughout the year inc. updating of Health & Safety legislation.
Cleaners are given specific tasks on site rather than all duties within an area. In this way, each cleaner specialises in certain duties (i.e. toilet cleaning) which aid the training process.
All staff are employed by Calabash and we do not use temporary staff.
Unusually in our business, our management are contactable at all times and can therefore deal with issues at very short notice.
Our managers become quickly familiar to our clients because they visit regularly while the cleaning is in operation and keep clients up to date with any issues / duties that help keep the premises operating smoothly.
Our proactive supervision of the cleaners and regular contact with our clients are to ensure that they understand that Calabash are as interested in keeping their premises clean and tidy as they are themselves.
Standards are monitored daily and any non conformances are logged by the onsite supervisor / area manager. The non-conformances will be addressed by the on site supervisor and inspected by the area manager to ensure they are rectified. Furthermore, the senior area manager will check / monitor these forms on a weekly basis.
COSHH forms and Health & Safety documentation is included.
Having achieved the ISO9001 & ISO14001 accreditations, and being awarded with the Safe Contractor Scheme, we meet all Health & Safety and Environmental Standards on and off site.
“During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them.”Tobyn Thomas, Thomas's London Day Schools
"We have used Calabash for 18 years and have never had a single problem. Their staff are delightful and full of integrity - essential when working in a jewellery environment like ours."Mike Wainwright, Boodles
"Calabash continue to surprise and delight us every year with care and attention they provide in cleaning our offices. This company is head and shoulders above the rest – informed, honest, proactive, friendly and on the ball."Mandy Rice, Thomas Telford Ltd
"It is extremely unusual to have senior management from a cleaning company visiting so often and caring so much."The Institute of Civil Engineers
"We’ve used Calabash since the introduction of the smoking ban in 2007 to refresh the ceilings in our stores, particularly to ensure full nicotine removal. Nothing appears to be too much trouble for Calabash; it is a pleasure having such a positive team working with us"Len Hodges, Betfred Betting Stores
"During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them."Tobyn Thomas, Thomas’s London Day Schools
"Some years ago we moved to Calabash with Karen because we prefer an independent company, (large multinational suppliers are generally unreliable and inefficient). We've recently had no hesitation renewing our washroom contract with Calabash as they are such good value and so professional."Dawn Wilson, GXS, B2B e-commerce